Refund policy
Return & Refund Policy
Thank you for shopping with us. We take great pride in the quality and craftsmanship of our jewellery. Please read our policy carefully before making a purchase.
No Returns Policy
All sales are final. We do not accept returns or exchanges for any products once an order has been placed and delivered. This policy helps us maintain strict hygiene standards and ensure every customer receives brand-new, unworn jewellery.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery with 360° video of package unboxing and clear photos and your order number. Our team will review the issue and, if approved, we may offer a replacement or store credit at our discretion.
Order Cancellation
Orders can only be cancelled within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be cancelled.
Refunds (If Applicable)
Refunds are only issued in the following cases:
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The item received is defective or damaged.
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The wrong product was sent and a replacement is unavailable.
If approved, refunds will be processed to the original payment method within 5–10 business days.
Contact Us
If you have any questions about your order, please contact our support team with your order number and details of your request.
We appreciate your understanding and thank you for supporting our jewellery store.